Hampton Bay RGBw Cafe String Light FAQ
Top FAQs:
How do I order LED replacements? Please contact us at 1877-592-5233 or visit out website link to get replacements LED Bulbs. Replacement LED Bulb Element for Hampton Bay Cafe String Light | shopNovolink
Do I need a 2.4G internet connection? Yes, a 2.4G internet is necessary to connect the lights to the app.
How many strings can I connect to a controller? A max of 5 strings can be connected per controller.
My lights are not playing the same colors, but random. What do I do? Please contact us at 1877-592-5233, our agents will work with you directly.
How do I connect via Bluetooth? (Video needed)
For Models: HB-10521-HS, HB-17122-HS
Are the LED Bulbs replaceable? Yes, the LED bulbs can be replaced.
Does the String come in white color? No, the strings only come in black color.
Does Novolink sell an extension cord for the Hampton Bay lights? No, we do not make or sell extension cords. We recommend using any universal extension cord that is sold in Home Depot.
My Controller is not working, where can I get a replacement? Please contact our Customer Care team at 1877-592-5233 and have the proof of purchase ready.
What is the Manufacture Warranty for the lights? Our Hampton Bay lights come with a 2-Year Manufacture Warranty.
Will the bulbs still sync and work with the app if you take some of the bulbs out of the string? No, we do not recommend taking the LED Bulbs out of the string unless they need to be replaced.
My controller is not connecting to my wifi? Please make sure you are connecting to a 2.4G internet. If the issue persist, please contact us at 1877-592-5233.
What happens if I connect more than 5 strings to a controller? The lights will not work correctly or power on.
Do you have to download the Hubspace app? No, the app is only to change colors, themes, timers, etc. Once connected to an outlet the LED Bulbs will play a preset set of colors. You can use the Hubspace app with your smartphone/device (including Google Assistant or Amazon Alexa), or plug them in independently (though there may be some issue with using with a timer.). Note that the Hubspace app includes a very convenient scheduling function.
Can I cycle through the colors using the controller? Pressing and releasing the button on the controller will cycle the lights through a series of settings.
Can these strands be cut to size for custom fit? Sorry, we do not recommend cutting or modifying the string light set and wiring in any way. This will not only compromise your warranty, it will render the product non-functioning.
Is the Controller waterproof? The controller for the Hampton Bay lights is weather resistant meant for indoors and outdoors. Our lights are commercial-grade construction, designed for continuous, year-round use.
What kind of cell phone can I use to use these lights? Any Android device running 9.0 and higher or IOS 11.0 and higher.
Do you guys offer assistance in Spanish? Yes, our Agents can assist you in Spanish.
Can I connect to Alexa? Yes, compatible with Google Home and Alexa
How many LED lights come in each string? Each string will have 12 shatter resistant LED Bulbs.
I purchased a set of your lights and the box is missing LED Bulbs and a controller? Can you help me? Yes, Please provide us with the proof of purchase and we’ll gladly send out the missing parts.
Are these lights waterproof? Yes, our lights areweather-resistant, commercial-grade construction, designed for continuous, year-round use.
What is the length of the string? 27 ft. commercial-grade string set (24 ft. lighted length)
Are these lights dimmable? Our Hampton Bay lights are dimmable. The hubspace app has a brightness setting to increase or decrease the brightness.
Can this string of lights display static (all lights on) with each light in the line a different color? Is the light mode programmable like, flashing, twinkle, stack, chase? Pressing and releasing the button will cycle the lights through a series of settings. The first setting will set the lights to display warm white at full, there are 18 different light settings. 1. Warm White Full 2. Christmas (A festive Medley) 3. July 4th (An ongoing pattern of green, white, and red) 4. Rainbow (moves through the colors of the rainbow) 5. Valentine's Day (Be Mine) 6. Halloween (Spine-chilling colors for a dark night) 7. Easter Eggs 8. St. Patrick's Day (A moving pattern of green lights) 9. Under the Sea (Drift away) 10. Green, White, and Red (An ongoing pattern of green, white, and red) 11. Double Rainbow (It's so bright and vivid) 12. Hanukkah (A festival of lights) 13. Clarity (Full power to inspire creativity) 14. Jump 7(Jumps through a larger set of colors) 15. Jump 3(Jumps through 3 colors) 16. Chill (Soft warm to help you relax) 17. Monday (A bolt of blue) 18. White (All bulbs one color white).
Can you shorten the string safely? No, the strings cannot be shortened safely. Any modification on the string can void the 2-Year Warranty.no the strings cannot be shortened safely. Any modification on the string can void the 2-Year Warranty.
Installed multiple lights all strung together; do I have to scan the QR code for each string? Why is the Wi-Fi set up not not working (greyed out)? We recommend reviewing the 'Use and Care Guide' before mounting the string lights. Per controller you can connect UP TO 5 strings. There is no need to scan each controller, only one controller should be scanned to the app since in your case you have one controller with 3 strings. Try scanning one controller, the Wi-Fi settings should come up.
Will the bulbs still sync and work with the app if you take some of the bulbs out of the string? We do not recommend exchanging or removing the LED bulbs. Please contact us at 1800-933-7188 for additional troubleshooting or if you need LED replacements.
Are there replacement plugs available? We recommend contacting us at 1800-933-7188 for assistance. More than likely, we will proceed with replacing the controller. Please have the sales receipt with you and one of our Customer Representative will gladly help you out. Remember our Hampton Bay lights come with a 2- Year Manufacture Warranty.
Can these strands be hooked up to a solar panel? No, our Hampton Bay strings cannot be connected to a solar panel.
Entering a few keywords into the Search field below will yield the best results. (i.e., If you're wondering why your light is flashing, enter "flash".)
Does Novolink offer an installation service? No, we do not have an installation service
Where can I purchase Novolink products? Novolink products are sold online at shopNovolink and Home Depot.